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Service management

We are SAHASAIT offers wide array of service-management solutions to improve the customer business out via cost-effective operating costs, organizational efficiency and innovative in offering services. Our experienced and knowledgeable experts deliver the continuous support for the business durable profits by the effective service management solutions. We understand and focus on the customer business environment and deliver efficient solutions to get possible features in the effective manner. Our experts make the right path to the customer to lead the business with secure and pleasure way. We know what to deliver and how to manage the customer business requirements after offering service management. Already, many of the business enterprises under the control and they know what they going to earn in the upcoming days. Our reliable and continuous support make the customer business not only profit as well as wide and develop a lot.

Information Technology Service Management (ITSM) is a term used to describe activities performed by an organization to design, plan, deliver, operate and control information technology (IT) services. Aimed to maximize business value from the use of information technology, it’s predominantly used by businesses to support customer experience and maintain service quality.

At its core, service management adopts a process approach towards management, focuses on customer needs and customer-centric IT services, and stresses continual improvement.

But the key point to note is that service management is not just a set of processes. It’s a cultural mindset to ensure that the business can achieve the desired outcome. This field incorporates principles and practices from various management approaches, like lean manufacturing, organizational change management, system analysis, and risk management.

At SAHASAIT, we deliver end-to-end IT Service Management (ITSM) solutions that support your Business Infrastructure. Our expertise and experience lie in the following fields:

1. Asset and change management

  • 2. CMDB/Configuration Management.
  • 3. Discovery/Relationship Management
  • 4. Inventory Management
  • 5. Knowledge Management
  • 6. Problem Management
  • 7. Release Management
  • 8.Service Request Management


Here’s what we offer:
  • 1. Endpoint management in identifying IT assets
  • 2. Capturing business processes in the services catalog
  • 3. Analysing the relationship between service catalog and documented IT services
  • 4. Advice on the services or solutions that can be minimized or eliminated
  • 5. Implementation techniques and upgrades to eliminate the crippling customizations present in older IT models
  • 6. Delivering out-of-the-box solutions, which have been able to reduce the cost of support by over 40% for some of our clients


With our deep experience in ITSM, the SAHASAIT team is ready to provide the best ITSM services and implement best practices that work for your business.